Terms / Privacy

PERSONAL INFORMATION / PRIVACY
  • Vanderlyle is committed to respecting the privacy rights of visitors to its website and recognises the importance of protecting the information collected about them.
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  • Vanderlyle collects customers information such as their names, addresses, contact details and banking details (if necessary) when you subscribe to our e-mail listing, shop online or offline or participate in a contest, promotion or survey.
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  • Vanderlyle may use your personal details to send out newsletters regarding marketing or promotional offers, company news, updates etc., via email which you can opt out of at any time.
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  • Your credit card and payment information is secure and goes through secured sites.
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  • The information you provide is only available to Vanderlyle but may be shared with other third parties for product delivery purposes.
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  • By using this website, purchasing any of the products or providing any information to us, you signify your acceptance of this Privacy Policy.
DELIVERY INFORMATION
  • All orders are processed within 1-3 business days and shipped Monday - Friday (excluding Malaysia public holidays) upon confirmation of order and successful payment. Orders received from Friday - Sunday will be processed on the following Monday.
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  • See below for estimations of the shipping rate and duration:
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  • COUNTRIES SHIPPING RATE (RM) ESTIMATED DURATION (WORKING DAYS)
    MALAYSIA FREE 1-3
    SINGAPORE 50 2-5
    OTHER ASEAN 80 3-5
    UK, US, UAE, EUROPE ETC. 120 4-10
    REST OF THE WORLD 250 4-11
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  • A tracking code will be emailed to you once your parcel is shipped. Please allow up to 24 hours for the tracking number to be updated.
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  • Orders delivered to other countries may be subjected to local taxes, import duties or customs charges. Customers are responsible for paying any import duty that may be payable on the goods when they reach their destination. Vanderlyle has no control over such charges and cannot predict them.
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  • Vanderlyle will make every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable especially during festive seasons and the estimates relate to normal trading periods.
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  • Vanderlyle shall be under no liability for any delay or failure to deliver the goods within the estimated timescales.
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  • If you have any questions regarding delivery, please contact us.
RETURNS & EXCHANGES
  • If you receive any damaged or defective items (we hope you never do, but if so, we're sorry!), please contact sales@vanderlyle.com.my within 2 working days of receiving your order. Once inspected and approved by Vanderlyle, items may then be exchanged. However, we do not provide refunds.
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  • You may return the item(s) for an exchange subject to availability and the following conditions:
    • - All returns must be authorised by emailing sales@vanderlyle.com.my within 2 business days of receiving your order.
    • - Item(s) must be returned within 7 days of receiving your order and accompanied by the original receipt.
    • - Item(s) must be unworn, unwashed, unaltered and presented in their original packaging.
    • - Sale or clearance items are not eligible for a refund or exchange. 
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  • Kindly return your parcel to the following address:
    • 31, JALAN ANGGERIK TAINIA 31/117,
    • KOTA KEMUNING, 40460 SHAH ALAM,
    • SELANGOR, MALAYSIA.
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  • You may only change for another product(s) which cost the same or higher. If there are any price differences, you have to top up the difference. However, no refunds for the difference if your exchanged item is of lesser value.
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  • Customers will bear the cost of deliveries, return and taxes if imposed.
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  • Kindly allow 2-3 business days for us to process all returns and exchanges.
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  • Item(s) that are damaged, marked or altered may not be accepted and may be sent back to customer.
CUSTOMER CARE & SIZE INFORMATION
  • All items are machine washable but hand wash is highly recommended.
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  • For washing instructions please refer to and follow the care instructions on the care label. You may also refer to the care instructions of each item listed on the website for care information.
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  • Vanderlyle's collection is designed for newborns and children up to 6 years old. Certain items may not span the whole size range due to the nature of the product. Please see individual products for specific size ranges.
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  • Vanderlyle's products are ‘true to size’ however, please refer to the measurement chart if you require more guidance.